Customer Care

Mellow Cosmetics Ltd Privacy Policy

NZ.B.N. 942 9041 261 781

Please read this document carefully. It contains important information about your rights and obligations.

Our products and methods are protected by NZ intellectual property, including NZ patents, trademarks and copyrights. Foreign and other intellectual property rights also exist.

By using this website, you fully and unconditionally accept and agree to the Terms of Use. If you do not agree to them please do not use this site.

Registration 
in order to use all of the services provided users have to become members and complete the required Login and Registration Forms, supplying personal information. Personal information is not given out to third party companies and it is solely owned by Mellow Cosmetics Ltd. If you fail to sign into the site using your Account Information for a period of one year, we reserve the right to deactivate your account, without notice or liability to you. It is also your responsibility to maintain the confidentiality of your account information.

Pricing for All New Zealand and International orders

All prices are subject to change without notice. Prices are quoted before freight/handling.

Orders

We may accept or decline, in whole or in part, an order from you. If an item is not available we may alter quantities ordered. We may substitute goods of a similar price and nature if only agreed to, by you.

Once an order is placed and payment has been received, it becomes binding from the moment we receive it.

We accept no responsibility for orders placed or queries made by person/s that mislead us to believe they act on your behalf.

Payment & Credit Terms on All Orders.

All payments are processed in U.S Dollars. 
 
If you are from New Zealand, Australia, U.S.A., U.K., Europe, prices displayed could be changed in your local currency. The actual payment processed on your credit card might slightly vary, depending on your bank’s exchange rate at the time of processing. Our currency converter is updated daily from the Google exchange rate table and is meant to be used as a guide only. 
For the rest of the world, prices will be displayed in U.S Dollars.

Payment Methods & Security

The applicant acknowledges that Mellow Cosmetics Ltd accepts payments by means of Credit Card (Visa, MasterCard, Amex) and Pay Pal. All payments are processed immediately and upon approval goods are shipped.

Every time Mellow Cosmetics collects your personal information (such as your delivery address, contact details and so on), a secure connection via Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from fraudulent threats.

Comprehensive security measures and access controls are in place to protect customer information collected and stored on our systems, to ensure that these details are only accessible by authorised personnel for authorised reasons.

These security measures are routinely tested and validated by independent security companies in order to provide the highest levels of security to protect customer information.

Secure Credit Card Payment

Mellow Cosmetics has engaged a globally accredited payment gateway service provider to secure all aspects involving customer payment via credit cards.

All customer credit card information is securely submitted and processed entirely on specialised systems; Mellow’s staff cannot access, view, process or store sensitive cardholder data (such as credit card numbers, PIN codes or CCV codes). Credit card details are encrypted by the customer’s browser before they are sent to TNS systems, and are never exposed in clear-text.

Accuracy of Information

We attempt to be as accurate as possible when describing our products on the site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the site are accurate, complete, reliable, current, or error-free.

Refund or Exchange Policy

Faulty goods:

If a product purchased is faulty or damaged, Buyer can notify Mellow Cosmetics New Zealand via email to enquiries@mellowcosmetics.com within 3 days of receipt. Please provide your order number along with a picture of the damaged item when you email. In such event, Mellow New Zealand will provide the buyer a replacement product.

Exchange or Change of Mind

Our products are Designed and Tested in New Zealand and Made in under Licence in PRC.

Due to the low cost nature of our products, we are unable to offer any returns or exchanges for change of mind – Please choose carefully.

If you have any questions about these Terms of Use please check the FAQ section on this site or email us at enquiries@mellowcosmetics.com we will always be happy to help.